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Quick Response Teams

Learning Center Support

Communication Fundamentals

In recovery housing, it is important to both staff and residents to ensure they competently use good communication. But have you ever found yourself wondering what that means—or how to demonstrate you’re a good communicator? In this course, you’ll learn how to define communication, the types of communication we use at work, how to choose the right delivery method for your message, and how to remove barriers to having it understood.

R.H. Guide/Handbook & Templates

Medication Assisted Recovery

Guidance on implementing medication-assisted recovery in residential settings. Sets out why it matters — fentanyl's role in driving overdose deaths, and the continuing burden on rural communities where rates can match or exceed urban areas — and how recovery residences can support residents using medication.

Board of Directors Handbook for Rural Recovery Houses

Complete with templates, this customizable Board of Directors handbook for rural recovery houses — board authority and legal duties, officer roles and terms, governance policies, the Executive Director's role, and ready-to-adapt conflict of interest and confidentiality policies.

Webinar

The Healing Place History: How an Overnight Shelter Became a Nationwide Social Model for Recovery

Jay Davidson traces the 50+ year history of The Healing Place, the nationally recognized social model recovery program founded in Louisville, Kentucky - from a 24-bed emergency shelter in 1971 to a comprehensive recovery ecosystem serving thousands annually, its eight pillars of the social model, replication across five states and the 17 Recovery Kentucky Centers, and the critical success factors behind its evidence-based outcomes.

Work Challenges & Essential Skills

Working with others, whether colleagues or customers, comes with its own set of challenges and skills. This course looks at common workplace challenges and then four essential customer service skills that will make you a superstar. Common Workplace Challenges - Even the best workplaces face challenges. In this course, you'll learn how to navigate some of the most common—from dealing with difficult people to overcoming your own mistakes. Four Essential Customer Service Skills - A handful of customer service skills can make the difference between an average experience and one that leaves your customers feeling completely delighted. Do you know what those skills are? Do you have them? In this course, we'll uncover four essential customer service skills and give you many tips, food for thought, and resources for developing these skills.

Quick Response Teams

Quick Response Teams (QRTs) — interdisciplinary community programs that reach people within 48 to 72 hours of a non-fatal overdose, the window when they are most receptive to help. Covers who makes up a team, QRT goals and activities, the outcomes reported so far, and the program's history since its 2014 start. Includes practical steps: how to find a local QRT, build the relationship, agree referral guidelines, and lean on the team when someone has a return to use.

R.H. Guide/Handbook & Templates

Webinar

Criminal Justice Deflection Considerations

Deflection experts Guy Farina, Jac Charlier, and Sydney Goggins, all of whom work for the non-profit organization Treatment Alternatives for Safe Communities (TASC), explain how deflection works and why it matters, particularly in rural communities.

Build Recovery Housing

A guide to establishing a local working group that can initiate and oversee the development of recovery housing and services for your rural community. Explains the National Alliance for Recovery Residences (NARR) and its four levels of housing, and lays out the path from first meeting to operating residence.

Tackle Your Stress & Manage Your Mental Health

This series of microlearning courses provides you with ways to manage your stress, address your mental health and wellbeing through exercise and practice. Note: This course is for educational purposes only and should not be substituted for professional medical advice. Users should consult a medical professional seeking medical advice, diagnosis, or treatment.

Community Organizing and Engagement

A framework for engaging your community and its stakeholders across the whole life of a recovery housing project, from inception to completion. Covers how to identify key partners, why existing local substance use disorder task forces make valuable early allies, and how steady relationships and proactive planning protect a project's success.

Webinar

Trauma: Get It Off Your Chest, It’s An Inside Job

“Trauma," says physician and author Gabor Mate, "is perhaps the most avoided, ignored, belittled, denied, misunderstood, and untreated cause of human suffering.” In this video of the Fletcher Group's 47th monthly webinar on March 5, 2026, Cecily McMillan, a former foster youth and author of the book, The Scars of the Chosen, shows us how to define and identify trauma and provide trauma-informed care to recovery home residents and other recovery program clients.